FAQ

Q: What forms of payment do you accept?

A: We currently accept Visa, MasterCard, Discover, American Express, as well as a few other payment methods. Please begin the checkout process to view available payment methods.

Q: Do you ship to APO/FPO addresses?

A: Yes, of course! Please ensure that the formatting for the address is 100% correct so that there are no issues when shipping your order.

Q: Do you ship your products internationally?

A: Absolutely! Whether you are overseas or across the border in the Canada, we ship to over 180 different countries! Shipping rates are calculated at checkout and vary by weight and destination.

Q: What is your return policy?

A: If you are not satisfied for any reason, we allow for a full refund or an exchange within 30 days of order receipt. For orders that are due to our error, a pre-paid shipping label will be sent to you upon request. Additionally, we have a one-year, 100% guarantee for our products. If your product rips, breaks, or is damaged, we’ll exchange the product for free. Gift card purchases are non-refundable.

To make a return or exchange simply mail products to: Thin Blue Line USA/Returns, 46986 Liberty Drive, Wixom, MI 48393. Please include a note with your name, order number and the action you'd like us to take. We'll ship you a replacement or grant you a full refund.

Q: What is your shipping policy?

A: We here at Thin Blue Line USA make it our goal to ship out your order within 1-2 business days from the time that your order was placed. All orders ship out from our Wixom, Michigan warehouse. Rush Overnight guaranteed mailing options are available upon request and availability. Shipping rates vary by order and are calculated at checkout.

FREE Shipping on orders $75+

Q: Is it safe to use my credit card on your site?

A: Yes! ThinBlueLineUSA.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. 

ThinBlueLineUSA.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption of sensitive information, including passwords and credit card numbers, during your online transactions.

Q: Where are your products manufactured?

A: Depending on the product it is either imported or made in the USA. While we aim to produce all products in the USA, due to domestic production challenges, we are unable to achieve this at this time. 

Q: I need assistance, how do I contact you?

A: To contact us simply email help@thinbluelineusa.com, call us at (248) 415-5537, or use our contact form by clicking here. We're happy to assist you!